Body Piercing Appointment Policies
Identification (no ID = no piercing + fee forfeit where applicable)
All people being pierced must provide legal government-issued identification. In the case of a minor, the parent must also bring identification. Failure to do so will result in the cancellation of the appointment and forfeit of any fees where applicable. We may make a copy of your ID when required to do so and we protect all client information.
Adults: Government-issued photo identification such as driver’s license, health card, passport.
Age 16 & 17: Government-issued photo identification such as driver’s license, health card, passport. A combination of government-issued identification such as health card and photo identification such as a student card or metro card.
Age 15 and under: Government-issued photo identification where possible or a combination of government-issued identification such as health card and photo identification such as a student card or metro card, if available. The parent accompanying their child must bring government-issued photo identification such as a driver’s license, health card, or passport.
Booking Fees, Rescheduling, and Cancellations
Due to our high volume, we prefer to work by appointment. While we will accept walk-ins if we can, booked appointments are always given the priority.
We take a set fee upon booking to block the time for you (this varies by the service and time needed and is specified within our booking software) and this is removed at the time of the appointment from your total. Where applicable, fees are not refundable and cannot be transferred to another person or used toward a jewelry piece.
We commit the time to you for your appointment and refuse other business for that time slot. By booking, your promise to us is to arrive for your appointment and proof that you have decided that you want a piercing.
We offer consultations and are happy to do so because we want you to be certain you want a piercing as we care about all of our existing and future clients so please book an appointment for this or come to the studio to speak with our reception staff with your questions before you commit to an appointment.
We do not want to take the time away from other clients and then lose our time if you change your mind and no longer want a piercing as we are not responsible for your change of heart.
Where applicable, your booking fee is forfeited if:
- You do not appear for your appointment
- You cancel or reschedule your appointment without giving at least 2 business days notice
- You arrive more than 15 minutes late for your appointment
- You book an appointment for several piercings and they change your mind and want less.
Cancellations and rescheduling can only be made by contacting the studio at 514-903-2242 during our business hours, all other forms of communication are not appropriate for cancellations.
Lateness
If you are more than 15 minutes late for your appointment, we will take the next appointment and you will lose your booking fee (where applicable).
Sobriety
You must not be under the influence of any alcohol or drugs when you arrive at the studio for your appointment. If you are, your appointment will be cancelled, and you will lose your booking fee.
Health
You must be in good health when you receive your piercing. If you are sick the day before or the day of your appointment, please call our receptionist as soon as possible. Whether it is the start or end of your illness, you should wait until you are in perfect health to receive a piercing.
Company
While you are welcome to bring a friend or loved one to your appointment to help with jewelry choices, we do not allow anyone else in the piercing room except our piercing staff and the client. The only exceptions is 1 parent of a minor child.